2014 Aug - Current
Analyzing and identifying friction in a customers journey to contact Booking.com and eliminate them. Analyzing common customer service ticket patterns and innovating solutions to automate them or to reduce human handled tickets.
Leading the entire onboarding journey for new hires and onboarding them to make them productive in 2 months. Setting up trainings, tracking their development and providing feedback (and automating these processes using Google Drive Scripts). Identifying skills, strengths, weaknesses and interests of the developers and match them to place them within different teams in the company.
In Landing Pages Team, I work on making user research, applying user research data in terms of A/B Tests and optimizing landing pages (mobile, tablet and web) for traffic sources from meta partners, SEO etc. and building tools to automate processes using Bash and Node.JS. Also, supported and facilitated onboarding new developers on the team.
I worked for over a year on parts of Mobile and Tablet website. My daily activities include generating experiment ideas for A/B Testing, prioritizing and implementing them. I also worked on optimizing the mobile website for better performance.
2012 Jun - 2014 July
Worked on implementation of early UI model, PoC for Amazon Local Services
Working on Web Development, Traffic Analysis, A/B Testing and Optimization for Amazon Marketing Websites in US and Europe (services.amazon.com, services.amazon.co.uk, services.amazon.fr, services.amazon.de, services.amazon.es and services.amazon.it).
Worked on the UI for a web based application which can orchestrate generation of configuration sets and monitoring configuration for new website launches
2013 Oct - 2015 Oct
I provide weekly one on one support, feedback, help and advice to students working through the front-end web development curriculum and starting soon on NodeJS curriculum.
2011 Jul - 2012 Jun
Working on development and maintenance of client portals for UHC M&R Insurance Solutions. Work involved integrating UI Comps supplied by onshore resource into the existing website built upon Springs Framework
2007 Aug - 2011 June